INSIDER LIFESTYLE AT YOUR DOORSTEP
At ELM, we partner with luxury residential buildings to provide seamless concierge services that enhance the resident experience. Whether through on-site staffing or virtual support, our team delivers high-touch, tailored services designed to create a turnkey lifestyle solution.
BUILDING MANAGEMENT
Resident Services & Engagement
• Developing & Writing Newsletters – Keep residents informed with updates on local events, building news, and exclusive opportunities.
• Amenity Management – Coordinate seasonal events, social gatherings, culinary experiences, and family activities that foster community and exclusivity.
• Turnkey Concierge Service – Once registered, residents gain immediate access to our concierge team for time-saving and experiential requests.
• Liaison Between Tenant & Property Manager – ELM serves as the direct point of contact for any resident concerns, facilitating seamless communication.
Operational & Vendor Management
• Reports & Updates on Usage – Data-driven insights on service engagement, available upon request.
• Beyond the Lobby Attendant – ELM’s Lifestyle Managers handle more than just front desk requests; they provide a full-service concierge experience, from sourcing housekeepers to curating luxury travel experiences.
• Vendor Management – Coordination of dry cleaning, auto detailing, private chefs, home maintenance, and other premium services, managed either by an on-site concierge or remotely through ELM headquarters.
RESIDENTIAL SERVICES
Seamless living starts with exceptional concierge support. ELM enhances the lifestyle of residents by offering high-touch, personalized services to streamline daily life, create unforgettable experiences, and elevate every aspect of home management.
Luxury Home & Lifestyle Services
• Welcome Services – New resident orientation, moving coordination, interior design introductions, and more to ensure a seamless transition.
• Household Management – Coordination of trusted childcare, pet care, housekeepers, staffing, utility setup, deliveries, wardrobe & garment care, spa bookings, and on-demand fitness services.
Elite Access & Experiences
• VIP Access – Exclusive reservations, personalized recommendations, and premium ticket access to sold-out concerts, theater performances, and sporting events.
• Travel Management – Available 24/7/365 for both personal and business travel, including custom itineraries, first-class flight bookings, luxury accommodations, and ground transportation with VIP benefits.
Day-to-Day Lifestyle Assistance
• Personal Errands & Concierge Services – Sourcing housekeepers, arranging flower deliveries, handling gifting needs, forwarding mail, and restocking the pantry—ensuring that no detail is overlooked.
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